Contact KIB
Include your name, account email and a short description. Do not send your password or full payment-card details.
Common help
- Use Forgot password on the login screen if you cannot sign in.
- Bookings and waitlists are managed from Classes inside the member app.
- Payment status is confirmed by the payment provider and can be reviewed under Payments.
- If the app shows an offline screen, reconnect and tap Try again.
Privacy and deletion
Read the Privacy Policy or submit an account deletion request. Signed-in members can also use Account → Delete account.