Privacy policy · KIB GYM

1. Scope and commitment

KIB GYM (KIB) respects and protects the personal information of account holders, adult members, children and guardians.
This policy covers information used by the KIB membership website for account, membership, payment, class and support operations.

Account information, including name, email address, phone number, password hash and verification status.
Member and household information, including date of birth, linked children, emergency contacts, relevant medical notes and guardian consent.
Membership applications, plans, invoices, payment status, manual-payment references, bookings, waitlists, attendance and cancellation requests.
Legal acceptance records, audit records, IP address, user agent and security-session information.
KIB does not store full payment-card details. Online payment information is handled by the payment provider.

Child profiles are available only for members aged 5 or older and must be managed by an adult account holder.
KIB records guardian consent for every member under 18.
A guardian should provide only information necessary to manage the child's training, safety and membership.

To create and secure accounts, verify email addresses and respond to password or security requests.
To assess applications, manage memberships and renewals, issue invoices and verify payments.
To determine class eligibility, process bookings and cancellations, manage waitlists and record attendance.
To respond to written cancellation or support requests and meet legal, accounting, safety and audit obligations.
To improve the reliability and operation of services directly provided to members.

KIB does not send newsletters or promotional emails through this system.
Contact information is used only for verification, payment, booking, waitlist, membership, cancellation, class and account-security messages.
The source Terms mentioned possible marketing use; the published web Terms remove that clause so both documents consistently enforce this no-marketing rule.

KIB does not sell personal information.
Information may be disclosed only to authorised KIB staff, service providers needed to operate the system (such as hosting, email and payment processing), professional advisers, or authorities where required by law.
Service providers receive only the information reasonably required for their service and remain subject to their own security and legal obligations.

Online checkout is provided by CHIP. KIB sends the invoice reference, amount in sen, payer name and email needed to create a purchase.
A signed provider callback or verified provider lookup is used to confirm payment. Return pages alone do not activate a membership.
This system does not perform automatic recurring charges or auto-deductions. Members initiate each payment.

KIB uses access controls, password hashing, secure sessions, role checks, audit logs and reasonable operational safeguards.
No internet service can be guaranteed completely secure. Members must use a strong password, keep it confidential and promptly report suspected account misuse.
Members and guardians are responsible for keeping contact, emergency and payment-reference details accurate.

Active account and membership records are retained while needed to provide services.
After termination, KIB may retain financial, consent, attendance, safety, security and audit records where required by law or reasonably needed for reporting, dispute handling and fraud prevention.
Records are deleted or anonymised when they are no longer reasonably required, subject to backup and legal-retention cycles.

Members may update many account and profile details in the member portal.
Requests to access, correct or discuss personal information may be sent to KIB support.
Membership termination requests are processed separately and normally require 1-3 working days.

KIB may publish a revised Privacy Policy when practices or legal requirements change.
The current version and effective date are displayed on this page. Acceptance is recorded by version, time, account and IP address.
A significant new version may require acceptance before transactional member actions continue.